Spinyoo Casino Privacy Policy

At Spinyoo Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our platform at spinyoo.com. By using our services — whether you're exploring the Spinyoo online casino, claiming a bonus, or managing your account — you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

We are White Hat Gaming Limited, the operator behind Spinyoo Casino. Our platform holds a valid gaming licence issued by the Malta Gaming Authority (MGA/B2C/370/2017), which means we operate under strict regulatory standards designed to protect our players. If you need to reach us regarding privacy matters, you can contact our support team at support@spinyoo.com or use our 24/7 live chat service available directly on our website.

Information We Collect

When you register and use the SpinYoo platform, we may collect the following categories of personal information about you:

Full name, date of birth, and contact details (email address, phone number)
Residential address and proof of identity documents
Financial information, including payment method details for deposits and withdrawals via Interac, Visa, Mastercard, Apple Pay, or MuchBetter
Account activity data, including game history, transaction records, and bonus usage
Device information and IP addresses collected when you access our desktop or mobile platform
Communications you send us via email or live chat
Preferences and settings you configure within your Spinyoo account

At SpinYoo, we only collect information that is necessary to provide you with a safe, compliant, and enjoyable online casino experience. We do not collect excessive or irrelevant data.

How We Use Your Information

We use the personal data we collect for the following purposes:

Account Management and Service Delivery

We use your information to create and manage your Spinyoo Casino account, process your deposits and withdrawals, verify your identity, and provide access to our 3,500+ games — including slots, live casino tables, blackjack, roulette, baccarat, and more. We also use your data to administer our loyalty scheme, the Yoo Club, which includes tiers such as YooRock, YooStar, YooKing, YooLegend, and OnlyYoo.

Regulatory Compliance and Security

As a licensed operator, we are legally required to conduct identity verification, anti-money laundering (AML) checks, and responsible gambling assessments. We use your data to fulfil these obligations and to keep our platform safe for all players in Canada, New Zealand, and beyond. Our Spinyoo login process is protected by industry-standard encryption technologies to safeguard your credentials.

Bonuses and Promotions

We use your account data to determine your eligibility for our Welcome Package — which offers up to $2,000 plus 100 Spins across your first three deposits — as well as ongoing promotions such as Weekly Bonus Back, Monthly Rewards, and other exclusive Yoo Club tier perks. If you're searching for information about a Spinyoo bonus code or a Spinyoo sign up bonus, we may use your data to personalise and validate those offers.

Customer Support

When you contact us via live chat or email, we retain records of those communications so we can respond effectively and improve our support quality over time.

Marketing Communications

With your consent, we may send you promotional emails or notifications about new games, special offers, and platform updates. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting us directly.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — to fulfil our obligations to you as a registered player on our platform
Legal obligation — to comply with our MGA licence conditions, AML regulations, and applicable laws
Legitimate interests — to improve our services, detect fraud, and protect the security of our platform
Consent — for marketing communications and non-essential cookies, where we ask for your explicit agreement

Cookies and Tracking Technologies

Here at SpinYoo, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our website. These include essential cookies required for our site to function, as well as optional analytics and marketing cookies. You can manage your cookie preferences through our consent tool when you first visit our site, or at any time via your browser settings.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

Our game providers and software partners (such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and others) to enable gameplay
Payment processing partners to facilitate transactions via supported deposit and withdrawal methods
Identity verification and fraud prevention services to comply with our regulatory requirements
The Malta Gaming Authority and other regulatory bodies when required by law
IT infrastructure and cloud hosting providers who assist in operating our platform securely

All third parties we engage with are bound by strict data protection obligations and are not permitted to use your information for any purpose beyond what we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we keep your records for a minimum of five years following account closure. Once retention periods have expired, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal obligations
The right to restrict or object to certain types of processing
The right to data portability — to receive your data in a structured, machine-readable format
The right to withdraw consent at any time for processing based on consent

To exercise any of these rights, please contact us at support@spinyoo.com. We will respond to all valid requests within 30 days.

Data Security

We at SpinYoo take data security very seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong, unique passwords for your Spinyoo login.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected data from a minor, we will promptly delete it and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data at Spinyoo Casino.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our team is available 24/7 via live chat on our website, or you can email us directly at support@spinyoo.com. We are committed to addressing all privacy-related enquiries promptly and transparently.

Content updated: July 24, 2026